Our DFW SmartCare Concierge Advisor Team is just a phone call away at
1-833-788-2814, Option 5
We want to make your healthcare experience simple and easy. That’s why DFW SmartCare provides its members access to our Concierge Advisor Team. The Concierge Advisor is your personal health navigator that quickly helps determine if your provider is in our network of doctors, hospitals, clinics, and other healthcare providers. If your provider is not in the network, we can help you choose a quality provider that meets your needs!
Care Within the DFW SmartCare Service Area
When seeking care within the 10-county service area (Collin, Dallas, Denton, Ellis, Hunt, Johnson, Kaufman, Rockwall, Tarrant and Wise), Employers Health Network (EHN) is your EXCLUSIVE NETWORK. EHN provides comprehensive and affordable care through access to 30+ hospitals and more than 7,800 physicians in the DFW area.
Visit https://members.ehnconnects.com and choose the provider type you need. Enter your Group ID on your Member ID card.
Note: SmartCare+ plan members also have coverage within the DFW service area through the PHCS Practitioner & Ancillary Network and other hospital coverage. Contact the Concierge Advisor Team to discuss the options best for you and your family and to allow us to coordinate your care between the physician and the facility. See your member ID card to identify your specific plan.
Care Outside the DFW SmartCare Service Area
Physician and Other Non-Hospital Services – If you seek services not billed by a hospital (such as physician, imaging, physical therapy, etc.) and are outside the 10-county service area, you will have access to the PHCS Practitioner and Ancillary Network of more than 1 million providers. Please call the Concierge Advisor Team for assistance determining coverage or to locate a provider. You can also find a provider online at http://www.multiplan.com/webcenter/portal/ProviderSearch. Select “Network” and choose “PHCS,” then select the “Practitioner and Ancillary” option.
Hospital Services – If you require non-emergency hospital services, including inpatient admission or outpatient services at a hospital or facility outside of the 10-county service area you MUST contact the Concierge Advisor Team to allow us to coordinate your care between the physician and the facility.
In emergency situations, regardless of location, you should immediately call 911 and/or seek care at the nearest Emergency Room.
Manage Your Healthcare Benefits
Managing your health care benefits is easy, either on the DFW SmartCare myHealth website or through our convenient mobile app. And our Concierge Advisor Team is here to answer questions about benefits and coverage, assist with claim inquiries, find doctors or hospitals, and help you understand your best benefits options.
Visit the DFW Smartcare myHealth page to manage your benefits.
• Review explanation of benefits documents
• Print ID cards
• Manage dependents and more!
For assistance, call our Concierge Advisor Team
Monday through Friday: 8am to 5pm Central
1-833-788-2814, Option 5
Featuring access to comprehensive care by hospitals, facilities and doctors partnered with Baylor Scott & White
Acute Care Hospitals
Urgent Care Centers
Primary Care Physicians